At HealtyREsolve, our mission is to support your journey to a healthier and more balanced life through tailored, professional counseling services. We are committed to delivering high-quality guidance and resources that directly impact your personal, relational, and financial well-being. Due to the individualized nature of our services, our Refund Policy is designed to address the needs of our clients fairly, while also maintaining the integrity and sustainability of our operations.
Non-Refundable Services
All counseling sessions at HealtyREsolve are structured as one-on-one virtual services that require preparation and dedicated time from our counselors. As such, all purchases are non-refundable. This policy allows us to allocate our resources efficiently and ensure we can continue to provide effective support to all our clients.
Rescheduling Policy
We understand that life can be unpredictable. If you are unable to attend a scheduled session, we offer the flexibility to reschedule with at least 48 hours’ notice. This courtesy allows us to accommodate your needs while respecting the time and effort of our counselors. To reschedule, please contact our support team as soon as possible, and we’ll be happy to find an alternative time that works for you.
Missed Appointments
Missed appointments without prior notice impact both our counselors and other clients who may need assistance. If you miss a scheduled appointment without providing 48 hours’ notice, the session will be considered complete, and no refunds will be issued. This policy helps us maintain fair and consistent service for all clients.
Quality Assurance and Satisfaction
Your satisfaction and progress are our top priorities. If, after completing a session, you feel the service did not meet your expectations, we encourage you to reach out to our support team. We are dedicated to working with you to understand your concerns and explore additional ways to provide meaningful support that aligns with your goals. Our counselors are committed to offering services that genuinely benefit you, and we welcome feedback to help us continuously improve.
Cancellations by HealtyREsolve
In rare instances, HealtyREsolve may need to reschedule or cancel a session due to unforeseen circumstances, such as counselor availability or technical issues. In such cases, we will notify you as soon as possible and provide options for rescheduling at a convenient time. We are committed to minimizing disruptions to your progress and will work diligently to ensure a smooth rescheduling process.
Contact Us
If you have questions or require assistance regarding our Refund Policy, please don’t hesitate to reach out to our customer service team. We’re here to provide clarity and support for all policy inquiries, rescheduling requests, and any other concerns you may have.
Thank you for choosing HealtyREsolve as your trusted partner in personal, financial, and relational well-being. Our team is committed to helping you achieve lasting change, and we appreciate your understanding of our policies, which allow us to maintain a high standard of service for all our clients.